ACL issue seeing incident form while creating new

[martinkruml]

Hello all,

I have a task to create new ACLs for existing group with snc_internal/itil roles. When I inserted these new ACLs for create/read/write for incident table with specifics and I try to test it while creating new incident all I get is pretty much empty form. 

Any ideas what could be preventing it to see it? Thanks!

[Rajesh Chopade1]

Hi @martinkruml 

There might be many reasons, you can check bellow mention points to resolve the issue:

• Review your ACL settings for Incident (Create/Read/Write) and ensure they're targeting the correct roles and conditions.
• Check the Security Logs for any denied access events during the test creation of incidents.
• Inspect UI Policies, Business Rules, and Client Scripts that could be affecting field visibility or data.
• Test as an admin to confirm if it’s a role or ACL issue.
• Clear the cache or try testing in an incognito window to rule out session issues.

I hope my answer helps you to resolve your issue, if yes please mark my answer helpful and correct.

thank you

Rajesh

[raj chavan]

Hi @martinkruml 
Few way to trouble shoot this - 

Use Debug Security Rules to identify which ACLs are blocking access. 

Field-Level ACLs Check field-level ACLs like `incident.short_description` to ensure read/write access for `snc_internal/itil` roles.

Role Assignment Confirm the testing user has the correct roles (`snc_internal`/`itil`).

Script/Condition Errors Verify conditions and scripts in your ACLs for errors.

Related Tables Ensure the user has read access to referenced tables (e.g`sys_user`,`cmdb_ci`).

Note - Assign the admin role to test if the issue is due to ACLs