ACL to allow a watchlist user to view a RITM. These are non ITIL users

[Nitesh Balusu]

Hello,

Can someone tell me the script to put in the ACL to allow a watchlist user to view a RITM. These are non ITIL users, I am able to allow to view the RITM normally but i need to add the condition that they are part of the watchlist for them to view it.

Thanks.

[Sai Anna]

you can use the following line in the script section 

current.watch_list.indexOf(gs.getUserID()) > -1;

Thanks,

Sai

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[Jaspal Singh · Accepted solution]

Hi Sree,

Try using below script in for read ACL on respective table

var u = gs.getUserID();
answer = current.caller == u || current.opened_for == u || current.opened_by == u || current.watch_list.toString().indexOf(u) >=0;
//checks for Caller, opened for, opened by, watchlist to be same as logged in user if so allow the read access

Thanks,

Jaspal Singh

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[Nitesh Balusu]

Thanks a lot!