ACL vs Business Rules

[HemaLatha Koyya]

Hi,

1.Create a flow chart that outlines the differences between ACLs and Business Rules in ServiceNow according to your observations.
2.Create a set of use cases that demonstrate how to use ACLs and Business Rules in ServiceNow.

[Sai Shravan · Accepted solution]

Hi @HemaLatha Koyya ,

The differences between ACLs and Business Rules 

ACL :

* Define access control at the table, field, and row level
* Can be used to restrict read, write, and update access
* Are cached and executed quickly
* Can be used to control who can see and modify data

Business Rules:

* Can be used to perform complex data transformations and calculations
* Can be used to automate business processes
* Are not cached and executed each time data is accessed
* Can be used to add new functionality to ServiceNow

Here are some use cases that demonstrate how to use ACLs and Business Rules in ServiceNow:

ACL Use Cases

• Restricting access to sensitive data: ACLs can be used to restrict access to sensitive data, such as customer financial information or employee health records. This can help to protect the privacy of those individuals and prevent unauthorized access to this data.
• Controlling who can create, modify, and delete data: ACLs can be used to control who can create, modify, and delete data. This can help to ensure that data is only modified by authorized users and that it is not deleted accidentally.
• Segmenting data for different users: ACLs can be used to segment data for different users. This can be useful for organizations that have different departments or divisions that need to access different data. For example, an organization's sales department might need to access data about customer orders, while the marketing department might need to access data about customer demographics.

Business Rule Use Cases

• Automating business processes: Business rules can be used to automate business processes. This can save time and improve efficiency. For example, a business rule could be used to automatically generate a report based on data that is entered into a system.
• Performing complex data transformations and calculations: Business rules can be used to perform complex data transformations and calculations. This can be useful for organizations that need to process large amounts of data. For example, a business rule could be used to calculate the total cost of goods sold for a company.
• Adding new functionality to ServiceNow: Business rules can be used to add new functionality to ServiceNow. This can be useful for organizations that need to customize ServiceNow to meet their specific needs. For example, a business rule could be used to add a new field to a form or to create a new report.

Regards,

Shravan.

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