Action: Start Flow for RITM

[Mark Brogna]

I have created a custom action to start a flow for a newly create RITM within my master flow. It tests fine however, when launched from the master flow, I get the following error:

Here is my custom action:

here is my custom action within the master flow:

[ursnani]

I would suggestion to create a Catalog item and then create all your variables in that and Submit that request and then attach your flow to that request it will be much more easier as I see you are trying to copy the variables and attachments from the original submitted RITM.

[Ankur Bawiskar]

@Mark Brogna 

you cannot create flow on 'sc_req_item' table

Did you create a subflow which accepts the table and the RITM sysId to trigger?

Why not use "Submit Catalog Item Request" flow action and it will generate a fresh REQ and RITM

Then you can attach your flow to that catalog item which you are using in earlier step.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Mark Brogna]

for some reason the flow doesn't initiate when using the "Submit Catalog Item Request" flow action. I do have the flow set for the catalog item. Thoughts?

[Mark Brogna]

I am getting the following error when they attempt to start the flow: 

JavaScript evaluation error on: startFlowDesignerFlow(current); function startFlowDesignerFlow(current) { var flow = current.cat_item.flow_designer_flow; var flowName = flow.sys_scope.scope + "." + flow.internal_name; sn_flow_trigger.FlowTriggerAPI.fireCatalogTrigger(flowName, current); } Root cause of JavaScriptException: com.snc.process_flow.exception.PlanRecursionException : com.snc.proc...

[Ankur Bawiskar]

@Mark Brogna 

did you attach flow to your catalog item which is getting submitted via "Submit Catalog Item Request" flow action?