Action: Start Flow for RITM

[Mark Brogna]

I have created a custom action to start a flow for a newly create RITM within my master flow. It tests fine however, when launched from the master flow, I get the following error:

Here is my custom action:

here is my custom action within the master flow:

[John Gilmore]

See the following KB article, it is by design that it is not possible to trigger the same flow again in the same transaction. There is a workaround by moving the submit catalog item request to a separate sub flow.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1002849 

[Mark Brogna]

I did attache to service catalog.

[KarimE914164414]

what is the trigger of the flow that you are calling from the flow action, make sur that you can run the flow from a simple Script Background if it's running you can minimize the error location to the master flow.