Action Status field on custom table should not clear even after State changes to closed.

Mannam Praveen
Tera Expert

Hello Everyone,

 

I need solution for below one -

on the custom table we had action status field this field is coming or inherited from the case table. 

problem -

when state changes closed on custom table and then action status will be mandatory once select value in action status filed is getting is cleared automatically once we save the form There is Outbox business rule is on (case table) because of its value getting cleared as soon as state changes closed on custom table. 

My Requirement - 

for the custom table action status should not clear even after states changes to closed. how to achieve this.?

 

2 ACCEPTED SOLUTIONS

Ankur Bawiskar
Tera Patron
Tera Patron

@Mannam Praveen  

the BR on case table is running on your extended table

You can update the OOB BR condition so that it doesn't run for your custom table

current.sys_class_name != 'yourTableName'

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

@Mannam Praveen  

not possible

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

7 REPLIES 7

@Mannam Praveen  

not possible

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar  Just Curious to know why it is not possible without updating OOB Business rule..? or any other way

@Mannam Praveen  

because you cannot stop inherited BR with any other method

You will have to add that condition in OOB BR

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader