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01-05-2025 08:58 AM
Hello Everyone,
I need solution for below one -
on the custom table we had action status field this field is coming or inherited from the case table.
problem -
when state changes closed on custom table and then action status will be mandatory once select value in action status filed is getting is cleared automatically once we save the form There is Outbox business rule is on (case table) because of its value getting cleared as soon as state changes closed on custom table.
My Requirement -
for the custom table action status should not clear even after states changes to closed. how to achieve this.?
Solved! Go to Solution.
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01-05-2025 06:54 PM
the BR on case table is running on your extended table
You can update the OOB BR condition so that it doesn't run for your custom table
current.sys_class_name != 'yourTableName'
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-06-2025 06:46 AM
not possible
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-06-2025 06:46 AM
not possible
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-14-2025 05:25 PM
@Ankur Bawiskar Just Curious to know why it is not possible without updating OOB Business rule..? or any other way
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01-15-2025 05:05 AM
because you cannot stop inherited BR with any other method
You will have to add that condition in OOB BR
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader