activate change request interceptor

[ashokalla]

I am trying to activate change request interceptor for our instance, at the moment as we click on change --> create new   it is directing us to a template directly without any interceptor screen , try to search for change_request.do in our ACLs but cannot find any . Any help would be appreciated , we are using Istanbul patch 3.

[Shishir Srivast]

Can you please navigate to System Definition>Interceptors and create one for change_request if it's not there. It should be there OOB, like

[ashokalla]

Hi Srivastava,

Thanks for your reply, I already got one Change request Interceptor but still not able to activate it

[Chandu Telu]

[Chandu Telu · Accepted solution]

HI Ashok,

check with these url it may help you

you nee change the target url

routine change : change_request.do?sysparm_view=routineChange&sysparm_template=routineChange

Comprehensive :change_request.do

Emergency :change_request.do?sysparm_view=emergencyChange&sysparm_template=emergencyChange