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activate change request interceptor

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ashokalla
Kilo Contributor

‎09-16-2017 10:43 AM

I am trying to activate change request interceptor for our instance, at the moment as we click on change --> create new   it is directing us to a template directly without any interceptor screen , try to search for change_request.do in our ACLs but cannot find any . Any help would be appreciated , we are using Istanbul patch 3.

find_real_file.png

find_real_file.png

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Chandu Telu
Tera Guru
In response to Chandu Telu

‎09-16-2017 11:10 AM

HI Ashok,



check with these url it may help you


you nee change the target url


routine change : change_request.do?sysparm_view=routineChange&sysparm_template=routineChange



Comprehensive :change_request.do



Emergency :change_request.do?sysparm_view=emergencyChange&sysparm_template=emergencyChange


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ashokalla
Kilo Contributor
In response to Chandu Telu

‎09-16-2017 11:16 AM

Thanks Chandu , its working now


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