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Active field disappears once the form loads

Community Alums
Not applicable

Hi,

Once the incident form loads, Active field disappears. Kindly help.

ac.png

 

Regards

Suman P.

1 ACCEPTED SOLUTION

Community Alums
Not applicable

Hi All,

Its because of this Client Script.

sow.png

 

Regards

Suman P.

View solution in original post

6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Community Alums 

 

I tried at it is there after form save

 

AGLearnNGrow_0-1712571390845.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Anurag Tripathi
Mega Patron
Mega Patron

Hi,

This indicates a ui policy or client script.

When the form loads, for a fraction of a second you see the field but then it disappears, this happens because when the form is loaded, then client script s run, and then after that ui policies run. so check those for this table(and view) and see if Any of them is hiding Active flag.

-Anurag

Maddysunil
Kilo Sage

@Community Alums 

  • Check if there are any UI policies or client scripts configured that may be hiding the "Active" field based on certain conditions.
  • Navigate to UI Policies and Client Scripts and review any scripts or policies that may impact the visibility of the "Active" field.
  • Also check in which view you are bringing the active field.

Please Mark Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

 

Thanks

Community Alums
Not applicable

Hi All,

Its because of this Client Script.

sow.png

 

Regards

Suman P.