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04-08-2024 03:14 AM
Hi,
Once the incident form loads, Active field disappears. Kindly help.
Regards
Suman P.
Solved! Go to Solution.
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04-08-2024 10:30 AM
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04-08-2024 03:16 AM
Hi @Community Alums
I tried at it is there after form save
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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04-08-2024 03:19 AM
Hi,
This indicates a ui policy or client script.
When the form loads, for a fraction of a second you see the field but then it disappears, this happens because when the form is loaded, then client script s run, and then after that ui policies run. so check those for this table(and view) and see if Any of them is hiding Active flag.
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04-08-2024 03:22 AM
@Community Alums
- Check if there are any UI policies or client scripts configured that may be hiding the "Active" field based on certain conditions.
- Navigate to UI Policies and Client Scripts and review any scripts or policies that may impact the visibility of the "Active" field.
- Also check in which view you are bringing the active field.
Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.
Thanks
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04-08-2024 10:30 AM
Hi All,
Its because of this Client Script.
Regards
Suman P.