Activity log displays wrong user name

[prajaktanaik]

Hi All,

We have a ticket where the activity log and additional comments displays a different user name other than the user who actually created the ticket and updated it. Please can anyone advise what could be the issue here and how to troubleshoot this.

Thanks,

Prajakta

[Kim Sullivan]

Bump.

We are having the same issue - anyone else run across this?

[Jimin Kim]

We are having the same issue.

[Marcus Karlsson]

Is this still an ongoing issue? We are seeing this in Service Operations Workspace today end of 2023....

[giotos]

we also have the same problem, nobody has understood the cause and solved it?