Activity Rule Failed with exception error in syslog table

[Malo]

Hi

Having this error "Activity.Rules *** RULE FAILED with exception: table=sys_audit_relation, class=class com.glide.activity.rules.SysAuditRelationRule, method=convertToCachedEvent" 

What could be causing this error to popup and any recommended solution will be appreciated?

Thanks all 

[rvgr]

Hi Malo,
Maybe this KB1213047 can help you
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1213047

Hervé

[Jyoti_D_kamthe1]

Hi @Malo  ,

Review the SysAuditRelationRule Implementation:

Look into the SysAuditRelationRule implementation to understand what it is trying to achieve.

Check the relevant script (the method mentioned in the error message: convertToCachedEvent).

Ensure that the script logic is correct, and there are no syntax errors or logical issues.

Check for Data Issues:

Verify that the data in the sys_audit_relation table is consistent and doesn't contain any anomalies or unexpected values.

Ensure that the records involved in the process have the necessary data required by the SysAuditRelationRule

Thanks, 

Jyoti Kamthe