Activity Stream on Portal not posting comments?

[smfoister]

Good afternoon everyone,

I have a requirement to make the activity stream/conversation/comments field readable and writable for approver_users. I have been experimenting with ACL's to open this up and I have gotten as far as making the stream visible, and readable, but when an approver_user types a message and clicks send nothing happens. Nothing is posted, it just goes into the ether. See screenshot below of the field I am referring to.

What am I missing here? It seems like this would be a fairly straight forward ACL but I'm not getting the results I am expecting.

[Pranav Bhagat]

Acls Look good to me and did you checked if there are records getting created in the sys_journal_field.LIST ?

The reason I am asking is maybe the records are getting created in the journal table but due to widget issue it might not be showing up .

Also when you got to write ACL , can you check the Show ACL execution plan and send a screenshot.

[smfoister]

Nothing is being created in sys_journal_field during my testing. 

It's baffling... I'm not sure if I'm running into a bug or what but everything I know about ACL's tells me this should be working right now but I'm not very familiar with this widget in general so I don't know if there are other dependencies I'm missing.

[sachin_namjoshi · Accepted solution]

This depends on which table you are writing activity steam to.

e.g ITIL user can write to comments field from SP using activity steam.

Do you see any error in console logs when user try to write in activity steam from service portal?

You should debug widget which is showing activity stream on your service portal page.

Regards,

Sachin

[smfoister]

Thank you, sometimes it just takes a little reminder to get back to basics. I found a script in an ACL I wrote what seems like decades ago that I forgot about. Script was returning false on a condition that isn't relevant anymore. 

[Pranav Bhagat]

Glad it worked 🙂