I have two developer instances. I'm trying to embed/configure Virtual Agent in Dev2 instance through widget. I have installed all the required agent plugins and AWA(Advances Work Assignment) Plugins in Dev1 instance. My aim is to provide live agent s...
Can anyone help me find information related to or examples I may be able to look at to figure out how to copy a previously sent notification to another ticket within flow designer? I have a flow that is locating another ticket (request) and would lik...
How to and example of calling an non-ServiceNow SQL server database to retrieve fields of information from a table to populate fields within the ServiceNow input form. The initial input field to use within the SQL will come from the ServiceNow inpu...
How to revert version in Virtual Designer?@johndoh
Currently struggling with a requirement to add a filter to a GlideChoiceList field on a UI Page. See code below <g:evaluate var="jvar_not_important" expression="var choices = GlideChoiceList.getChoiceList('table', 'field');" /> <select i...
Hi All, I have a requirement where i have to show an ui action on incident , only if- That incident is in open state (New, in progress)- That incident has at least one open child incident in related list (Child Incidents)I was not sure how to add c...
Hello all, In our instances we work with applications to do development and move it through the development pipeline.We had one that it was committed and published but new version didn't appear in the target system, it appeared only to be open in stu...
How to write ATF test steps to check records in the list view and delete a record from the list view in ATF. tried multiple times but it is failing for list, able to write for form view.
Created a variable named attachment for catalog item ,The requirement iswhen submit the form the attachment should create a record in "sys_attachment" table with table_sys_id as sys_id of the current requested item, and table name as 'sc_req_item' . ...
On the below form, I'm wanting to add an amendment to the filter within the 'Assigned to' field: However, what I'm wanting to do is that when an Assignment Group is selected then the 'Assigned to' field must display the members of that Assignment Gro...
Hello All,Can anyone tell me step script to send an attachment as multipart/form data via REST ??
Hi Everyone,I have a requirement requesting the multi line text be preformatted with a bulleted list to make it visibly easier for the user to complete. Is this possible? Examples: Text of Instructions to completeDependency 1Dependency 2
Hello good people Sorry for the basic question, but I've searched around with no luck. The title pretty much says it all, is there a way to avoid this functionality?Even a simple <input> seems to submit the form, should the user type something and f...
Hello All, We are seeing duplication of CIs in CMDB table populating from Qualys integration with VR.We want to configure IRE rules .how to achieve it?any documentation on how to write these rules ?best practices?
Hello Guys, When I export an incident record in csv format, For choice fields the exported data is showing choice labels but I want to see choice values. For example, 'Category' field has a choice called 'Audio/Visual' as label and value as 'audio_vi...
