Hello All, We have one requirement; we are going to disable a domain related to a client from our domain hierarchy.What is the best way to disable that domain and we also want to remove all the data related to that domain from our dev instance. Thank...
I am working to create a condition on a UI to only show if the 'opened_by' has a certain role. It does not matter who the current user is that is looking at the ticket it matters who opened it. Is the best way to do this a script include?
Hi All, There are some fields which I want to be hidden in form and list. The user should not able to select it even when personalizing the list. I know we can do this with ACL but as I have approx 100 fields so I'm just looking if anyone has any oth...
Hello All, We need to disable/uninstall the ITBM applications. How we can achieve this?Is there a way to uninstall the plugins or we need to hide the functionality. How to do that?Also we want to cleanup all the data related to it. what is the best w...
Hi All, I want to move some records from one table to another table using the fix script. Both tables are extending the same table. I have drafted below script but it seems to be tedious work to map each and every column of both tables, Is there any ...
Hello, our customers are raising cases over the customer portal and incidents are being created and associated with the case accordingly. We have noticed that when the agents are setting the incident state to the "On hold" the case state is not being...
I am working on making a metric defination on field type "updated By" . According to below article it says "sys_updated_by aren’t monitored for metric calculations" I created a BR as the steps but still at zero.https://tilnow.co/metrics/2015/05/30/m...
How to create a simple poup window on change request uiaction button lets say the button is Revert to New,Popup says do you want to revert . options shows yes or noAny suggestions.Thanks
Hi I have the following onBefore script active on a transform. This is to identify Apple devices only as there are different types of devices in the import set. When processing the transform, all 4000+ entries are ignored with comment 'Row transform...
Hi, I have been tasked with creating a form that when this form loads the submit button is hidden. Then after specific fields have been validated based on an onChange clients script that I created to validate information inputted by the user, if it i...
Hi, We need to import data to Knowledge table. Currently the excel file is having all the fields except the article body field which is a very long html code with text, images and URLs so can't be placed in single excel cell. So, we thought of having...
We have a reference variable in which users can select the asset tag for a device that they are submitting the request on. The field references a custom table that extends our CMDB. Originally, we were utilizing the asset tag field in the CMDB import...
I want to change the location table column list view for a reference type variable.I have a catalog item on which i have a reference type variable and when we click on the reference lookup search icon a reference table open a list view and this lis...
Good Morning/Afternoon I am looking to find out if it were possible to allow a user to incident from an email without having to login to the instance to update the incident The goal is to allow the user to update the incident ticket from the email di...
An agent has attached 2 attachments on to a case by mistake. We removed those attachments from the case but they are still showing up in the activity stream. I know that we will not be able to find the record in sys_attachment table once an attachme...
