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Resolved! How to create a Custom Event in User Experience Analytics

Hello Friends, How to create a Custom Event in User Experience Analytics. Also to modify a existing custom event I would like to know the steps.  Kindly help give a example for both of the use cases and it would be very helpful. 

Param8 by Tera Contributor
  • 1728 Views
  • 3 replies
  • 2 helpfuls

Resolved! What is the database index ?

What is database index? And how is it different from unique field in the dictionary entry.What happens if we set a field to database index?What is the behaviour of a field that is the database indexes records ?

Roshini by Tera Contributor
  • 2169 Views
  • 1 replies
  • 1 helpfuls

Remove the Activity from Portal

Hello all,I had a requirement where I have to remove the Activity tab as in the attached picture, remove the filed where (highlighted part) is there. I only found by inspecting the element that its coming from widget Ticket Conversations that too in ...

field not getting populated via flow designer.

I am trying to create a record in "u_cmdb_ci_handheld_scanner" table via flow designer based on some condition.FLow is working fine, and record is getting created but "mac_address" field is not getting populated it is left blank everytime. I checked ...

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Resolved! How to send emails from business rules

Hi. I would like to create a business rule that sends an email when a specific message is output to syslog, but I don't know how to create a script to send the email.Please let me know if you have any sample scripts.

__ __2 by Tera Expert
  • 1528 Views
  • 3 replies
  • 2 helpfuls

Resolved! How to convert URL of a image to image(record) ?

We have Servicenow integration with 3rd party tool and getting the response body which contains image information as below "images" : [ { "height" : 640, "url" : "https://i.scdn.co/image/ab67616d0000b273fe74a9fd5050aa4c52017dbc", "width" : 640 } ], a...

D_R by Tera Guru
  • 2862 Views
  • 4 replies
  • 7 helpfuls

Event triggering duplicate emails

Help please!We have a workflow activity to create an event (user.proposed) which then fires a notification to the user that they have been proposed for something. The workflow then waits for a condition to be met, the condition being that they have b...

Cirrus by Kilo Sage
  • 745 Views
  • 2 replies
  • 1 helpfuls

Addition new fields in particular catalog Task

When User the submit the request. More task will be created as per the selection of item. In Workflow I didn't use the catalog task for task creation. The task creation is happening through Script. In that case how to add new fields in few task only ...

VIGNESH K by Tera Contributor
  • 634 Views
  • 2 replies
  • 0 helpfuls

How to create the catalog task integration from one instance to another instance

I'm having a task.I have a requirement of integrating these 2 ServiceNow instances for service request:instance 1                   instance 2req    -->                         reqritm   -->                         ritmtask   -->                     ...

Resolved! Dynamic 'Reply To' address based on 'To' address

Details: We have a requirement that, in Inbound Email integration, based on actual 'To' address of the email, Reply to address needs to be changed. Please see the attached ppt for more information.We are aware that, Reply to address can be hard-coded...

udaykulal by Giga Contributor
  • 5571 Views
  • 8 replies
  • 5 helpfuls