Resolved! 作業メモ以外の通知の設定について
作業メモ以外の通知設定について教えてください。 「作業メモ」でなく、「説明」欄が更新された場合に、メールで通知がいくように設定することは可能でしょうか？また可能な場合、@で該当者のみに通知がいくようにすることは可能でしょうか？ ※「作業メモ」と「追加コメント」で、servicenowの利用経験がない人が利用し、利用目的で混乱することを防ぐことが目的です。対顧客は「追加コメント」で、内部の利用者同士のやり取りを「説明」欄の利用を考えています。
Forum Posts
Resolved! Report script less than 5 tasks closed per user (tasktable)
Hey allI have a customer who only wants to see a list report that gives only users who have closed less than 5 tasks over 30 days (All Tasks)I see that there are limitations in the creation of a report and would like to hear from you experts how a sc...
Resolved! Articles After Deleting KB
Hi All,If we delete a knowledge base, what will happen to the knowledge articles within it? will it be still accessible to knowledge_admin's?
Dynamic Assignment Group Condition for PA indicators
Hi All, I am creating a Manager dashboard in Performance Analytics. The Manager/user who is logged in can only see the numbers on the indicators as per the assignment group he belongs to.I need to understand where should we apply the condition Assign...
How to get Current hour in Scheduled job script?
Hi,I'm trying to get the current hour and minute in Scheduled job script but I don't know how to get it . Can someone help here?
Restrict currency selection
I am wondering if there is a way to restrict the currency selection on currency fields to only 2 specific currency types, USD and Euros. Currently we've got our instance set to a single currency type (USD) to avoid any display or selection issues, an...
Hide Breakdown Source Filter on Dashboard tabs to Allow Interactive Filter to work on specific tabs
Hide Breakdown Source Filter on Dashboard tabs to Allow Interactive Filter to work on specific tabs Hi Team,I would really appreciate your advice/help/guidance on whether this is even possible and how to achieve this. Please see my screenshot attache...
Where to apply the Assignment Group Dynamic "One of my Groups" Indicator Source, Indicator?
Hi All, I am creating a Manager dashboard in Performance Analytics. I need to understand where should we apply the condition Assignment Group Dynamic "One of my Groups".Should it be applied on Indicator Source, Indicator or Breakdown Source?And how d...
How to debug a field on a form
Hi, I need to perform debugging for a field on a change form. Can anyone help with the process? Thanks..!!
How to customize Scroll Bar in UI Builder and inside UI Builder components ?
Currently I am working on a workspace in UI Builder and I am using various data visualization components. One particular data visualization widget is Pie. How can I customize the look and feel of scroll bar shown in Pie component. Also, broader quest...
Report on tasks assigned to my team members on today
Hello, I would like to add a report on my dashboard that will show me how many tasks (changes) were assigned to my team members today. This will help me to dispatch the work equally between the group members. Thank you
Resolved! Mandatory Questions on RITM Approval View
Hello,I am working a project where a request is submitted with the majority of questions on the form completed by requestor before they submit it. Once submitted, the request is reviewed for RITM approval (Approval-Group) and 2 additional questions a...
Resolved! Task Approval in Flow with Additional Approver Input
Hi,I am stuck and need guidance, we have a requirement that while appover approves task they should be asked with some questions, based on the response on those questions further flow has to execute. How this can be performed, as there is only simple...
How to change the color inside the 'search' in the portal to be a white color
Hi,we have a problem that when the user type something in the search inside the portal, the color of the letters is Grey and we have a dark background and it is hard to see the words. How can we change the color to be white?
How to send the ritm variable value to 3rd party
Hello All,I have build soap message to send the RITM information to 3rd party.This soap message is calling through business rule but when I am trying to send the variable value , it is giving me undefined .I just want to send only the 3 variables fro...
