Hi All, I'm working in OOB email button which is mentioned below.Where my requirement is to show this button even when incident is closed for non admin users, But it disappears once closed. It was not there in UI action. So anyone suggest where I can...
Hi all I am trying to control the sorting of a vertical diagram, where I need to group by two columns.To my experience, does the sorting functionality work very poorly when you add multiple columns, and thats why I want to control it via a script. I ...
Hello, I knew there is OOB Add/remove users from group. I am trying to create my own for the customer's requirement. So I am checking for the "requested By" user's role. if the role has admin or group manager, it doesn't require approval. I am trying...
Hi, I am trying to remove role from Contain Roles section in one of existing role but it is not removed.
My company has a use case where we'd like to be able to trigger a MS Power Automate flow from ServiceNow. Specifically, a user would select a catalog item, complete some required fields, submit and this would trigger a flow designer flow with an acti...
Hello everyone,I have a requirement for several catalog item variables to be completed by the end user after the request is submitted. I've tried making the variables mandatory with a client script and I gave the user a new role. However, the user ca...
Has anyone seen this error message before when trying update/delete a report that you created?I have a user who is receiving this error message on four reports that he created, when he tries to update/save/delete the report. When he clicks on update/...
Hello, I have done ServiceNow-MS Teams integration using webhook. I have created a flow designer and using the webhook I am posing a teams message on teams channel whenever a UI Action (button) is clicked on case form. It is working fine and we are g...
Hello Community, I am trying to find out what are the options to achieve the following goal:In the specific list (table) that contains column with User references, I want to be able to filter out records based on the Group Membership.Example 1: In th...
Hi, I am trying to copy value from a string field to an integer field (both are on the same table). Script (calculated field)(function calculatedFieldValue(current) { // Add your code here current.u_poste_commande_achat_classement var number = curre...
Hi,I have a request which is related to the Change Request form, where on form closure, if the close code is unsuccessful then the close notes will auto populate the text - "Explain why this change is not successful?" I am able to populate the text v...
We are trying to create an execution plan task based on value of field in Request Item but it seems that the condition in Execution plan is not working. For checking, I created an Execution plan Task where the condition is Active= false. An SCTASK s...
Hi Guys I need some help regarding for the report creation. The requirements of the report is how long the Resolved tickets stays in Awaiting caller or Awaiting vendor. Is it possible to create this kind of report? Regards
Hi, We have a requirement to display activity logs on the portal in the same way they are shown in the platform UI. If anyone has knowledge of how to implement this in the portal or has a reference script, your assistance would be greatly appreciated...
Hi Techies,How can we enable bulk update option in Service Operations workspace?In backend view it is possible , but in workspace view its not allowing.
