Hi, I was wondering if there was an optimised way of retrieving all field values of a queried glideRecord. The naive way is iterating through each glideElement and push the field (sys_id for example) to an array. I feel like there should be an optim...
I have a script include that needs to return the groups that a user is a member of. Currently my script inlcude is only returning one group, even if there are 3 groups total? Why is my query only getting one group? var currentUser = this.getParamet...
Hi. Scheduled at 12:00 on 5/20 for system clone execution. In this case, how long will the clone finish? Also, does the time required for cloning depend on the amount of backup data? Where can I check the amount of backup data if the recognition is c...
I have an Asset Management dashboard in which there are a few reports available on the dashboard but when I click on the view/run option of the reports module present in the filter navigator, I can't see them. How do I solve this issue? Note- There ...
Hi All, We have a custom application and that is extended to task table. The issue here is when records of custom application is marked as resolved/closed we need tomake task active false. for that I wanted to modify the TaskStateUtil script includ...
I wanted to print incident numbers: But, my first approach is printing the correct output, but the second approach is printing the wrong output. I am not able to understand why? //APPROACH 1 printing the correct output var newIncidents = [];//a new...
I want to create third party integration with service now for a monitoring tool to make post and get requets and automate the process. Create dashboards and alerts using the same response. How do I do this integration as I am new to servicenow can so...
Imports in Integration Hub require the ServiceNow IntegrationHub Action Template - Data Stream [com.glide.hub.action_type.datastream] plugin. For more information, see Request IntegrationHub. where is [com.glide.hub.action_type.datastream]???
We have a Project code reference type variable in record producer , It is referenced to the project table and it has records, also we enable display true for project name field in table and it is showing the results in platform native view but it is ...
I can't find any official practical advice for handling citizen developers. The only thing I'm finding is "have 'em use App Engine Studio" and "be there to answer all their questions". We have a growing number of citizen developers who have the s...
After I did a clone to target server.The target server uses servicenow's default SMTP functionality. I implement the email sending definition after creating Incident. I see that in outbound there is no information of email. What happened after clonin...
Hello, everyone. Here is what I'm trying to achieve: On the record producer, there will be multiple checkboxes for different social media platforms, and the users would check all the social media platforms that would be involved in their requests. I'...
Hi I am trying to add a user to a watchlist when record is inserted using a business rule, however it doesn't seem to add the user even though the conditions meet. There are some other business rules, which are adding other users, but this needs to b...
Hi. Regarding problem management, there is a requirement to automatically close after 2 days under the following two conditions. State is ResovledAll problem task statuses closed To achieve these requirements, I would like to take the following three...
I've created a page in UI builder with a, OOTB Catalog Item Component. I added the sys_id of the catalog item I want to use and it displays and allows me to fill it out! So far so good...However...When I push Submit after filling in all required fi...
