Hi, Quick Question - I'm trying to test some Virtual Agent plugins in my PDI, specifically: ITSM Virtual Agent ConversationsGlide Virtual Agent I notice these plugins are listed as 'Paid'. Am I correct in thinking that this is only for Production ins...
Hi All, Please share suggestions on how to generate XML(say from incident) via scripts in Servicenow. (XML is defined by external system and the requirement is for system to system handshake). Thanks, Vijayalakshmi
I have a knowledge base table in Servicenow where it contains Images, Another team needs data from that table, So I have sent API where they can see text but not images. Could someone help me on this?
Hello, I try to add a custom Search Source, but I can't get the search results look like I want them to.I want to add more or other informations to the search results in the faceted search. These are my settings: The standard "Search page template...
Hello, My company currently inserts a csv into a ServiceNow table using https://surgerypartnersdev.service-now.com/api/now/table/insert_table_name. I am wanting to create a scheduled import set that receives a csv file from an external source and au...
I have a question. I am trying to find out if it is possible for ServiceNow to update information to different sources. For example, if i have a repository that ServiceNow read information from and if there is any update made to the information, does...
Hi, I am trying to setup some logic to stop users from opening a new incident record and then closing it as resolved. We want a new incident record to only be open as "New" or In "Progress". Happy to either stop the State field from showing the optio...
Hi, I want to hide Attachment Icon which is present on Ticket Conversation widget for one particular catalog item. Can anyone suggest me on this. Thank You! Regards,Ganesh
Hello, Currently I have two kinds of items in my Service Portal Catalog and they look like this: The one with only content: The one with a record form I want to display content items in my catalog taking the full width. For example: I want them t...
Hi, I want to export all user accounts to a new instance and I should maintain the same sys_id as the original instance. What could be the best way to achieve it? I tried Import Users from list view with Insert data option. It says I cannot insert wi...
Hi, I have a requirement where I need to restrict the access to a catalog item even for an admin. Only the members of a group should be able to access it. I have tried this by putting the user criteria for the category of the catalog item to exclude ...
Hi All, Currently user is using below link to view the report https://cokeccep.service-now.com/sys_report_display.do?sysparm_report_id=0d7b761c1b788554926addf0b24bcbb7 To shorten this link,user asked to create a portal page like this https://bptonlin...
Someone was testing a Scheduled Job script in our DEV environment, and did not realize that it was caught in a endless loop, and it added the same record to our sys_user_grmember table over 28 MILLION times over a period of 4 days! We were able to k...
Hello, I've a requirement to read the inbound email with attachment in flow and I'll get list of users in attachment and read the attachment line by line and activate the user by checking active field in user table for the user record. This should ha...
Hello Team, I have configured a variable named Contact Number for a record producer in Service Portal for creating a new Incident. But unfortunately the Contact Number is not getting auto-populated when the form loads. And also when I change the Call...
