Activity Stream on Portal not posting comments?

smfoister · ‎11-19-2020

Good afternoon everyone,

I have a requirement to make the activity stream/conversation/comments field readable and writable for approver_users. I have been experimenting with ACL's to open this up and I have gotten as far as making the stream visible, and readable, but when an approver_user types a message and clicks send nothing happens. Nothing is posted, it just goes into the ether. See screenshot below of the field I am referring to.

What am I missing here? It seems like this would be a fairly straight forward ACL but I'm not getting the results I am expecting.

sachin_namjoshi · ‎11-19-2020

This depends on which table you are writing activity steam to.

e.g ITIL user can write to comments field from SP using activity steam.

Do you see any error in console logs when user try to write in activity steam from service portal?

You should debug widget which is showing activity stream on your service portal page.

Regards,

Sachin

View solution in original post

Pranav Bhagat · ‎11-19-2020

Can you check the write ACL whether its available for the role.

Also check whether there entries created in sys_journal_field.LIST TABLE.

Regards

Pranav

smfoister · ‎11-19-2020

There are the following write ACL's for approver_user:

sc_req_item

sc_req_item.*

sc_req_item.comments

There are no ACL entries on sys_journal_field

Pranav Bhagat · ‎11-19-2020

Are these Read or Write ACLs?

You also have to give them Write ACLs

smfoister · ‎11-19-2020

Those ARE write ACL's