Activity Stream on Portal not posting comments?

smfoister · ‎11-19-2020

Good afternoon everyone,

I have a requirement to make the activity stream/conversation/comments field readable and writable for approver_users. I have been experimenting with ACL's to open this up and I have gotten as far as making the stream visible, and readable, but when an approver_user types a message and clicks send nothing happens. Nothing is posted, it just goes into the ether. See screenshot below of the field I am referring to.

What am I missing here? It seems like this would be a fairly straight forward ACL but I'm not getting the results I am expecting.

sachin_namjoshi · ‎11-19-2020

This depends on which table you are writing activity steam to.

e.g ITIL user can write to comments field from SP using activity steam.

Do you see any error in console logs when user try to write in activity steam from service portal?

You should debug widget which is showing activity stream on your service portal page.

Regards,

Sachin

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rkreddy · ‎02-02-2021

Hi @smfoister ,

I am facing the same issue, I have created two ACL's manually:

sc_req_item.comments -- read -- approver_user role

sc_req_item.comments -- write -- approver_user role

But when I logged into portal with the user having approver_user role, he's not able to see comments in activity stream. Could you please share the solution?

Pranav Bhagat · ‎11-19-2020

Can you check in the Native UI first and see if its working or not .

If its working then its a widget issue .