Adaptive authentication with IP filter is not working

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Appurvan_K
Tera Contributor

‎07-08-2024 06:35 AM

I have followed the ServiceNow docs to setup the REST API access policy with IP filter criteria.

I am always getting the following response in postman:

Appurvan_K_0-1720444985246.png

Configuration details as follows:

 

REST API access policy:

Appurvan_K_1-1720445033424.png

Standard Authentication Profile:
Appurvan_K_3-1720445076078.png

Authentication policy:

Appurvan_K_4-1720445315773.png

Appurvan_K_6-1720445423341.png

Appurvan_K_7-1720445456561.png

 

IP filter criteria:

Appurvan_K_5-1720445376516.png

 

Kindly request to help where I am going wrong. @Randheer Singh 

 

 

 

 

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Slava Savitsky
Giga Sage

‎07-08-2024 07:17 AM - edited ‎07-08-2024 07:20 AM

IP address range 192.168.0.0 – 192.168.255.255 is one of the three private IP address ranges. You cannot be accessing a cloud-hosted ServiceNow instance from an address within that range. You need to find out what your public IP address is and make sure it is within the range that you use in the IP filter.


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Appurvan_K
Tera Contributor

‎07-08-2024 10:54 PM

Hi @Randheer Singh ,

Yes I am using OAuth to test from postman. As mentioned in above comments the problem was I have configured the IP filter with my private IP address, Once I configured with public IP it worked. Thank you

 

Best Regards,

Appurvan K

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