Adaptive authentication with IP filter is not working

[Appurvan_K]

I have followed the ServiceNow docs to setup the REST API access policy with IP filter criteria.

I am always getting the following response in postman:

Configuration details as follows:

REST API access policy:

Standard Authentication Profile:

Authentication policy:

IP filter criteria:

Kindly request to help where I am going wrong. @Randheer Singh 

[Slava Savitsky · Accepted solution]

IP address range 192.168.0.0 – 192.168.255.255 is one of the three private IP address ranges. You cannot be accessing a cloud-hosted ServiceNow instance from an address within that range. You need to find out what your public IP address is and make sure it is within the range that you use in the IP filter.

[Appurvan_K]

Hi @Slava Savitsky ,

I have configured the ip filter with my public IP range. It started working fine. Thanks a lot.

Best Regards,

Appurvan K

[Pratiksha]

Questions: Is it the same instance table you are trying to access?

2)does the user have permissions?

3)Did you check the password?

[Randheer Singh]

Hi @Appurvan_K 
You have added OAuth to your authentication profile. Are you using OAuth to test the IP criteria?

If you are using basic authentication for testing, please ensure it has been added to authentication profiles.

Thanks,

Randheer