Add a field to Service Operations Workspace from an unavailable app scope

[sleepycrown]

Hi all,

I have the field business_criticality on cmdb_ci_service and child tables (like cmdb_ci_service_auto, cmdb_ci_service_discovered) and also need for this field to display in the Service Operations Workspace. 

I'm hitting a snag where that field for the cmdb_ci_service_discovered table is in the Service Operations Workspace Alert Mngmt application scope, which my organization does not have. Obviously it's not very practical to buy a plugin just so I can add a field to a form on one specific table.

Is there any other way for me to add this field? Is there a simple method that I'm overlooking? 

[Tushar]

Hi @sleepycrown ,

In order to retrieve "business_criticality" field on the "cmdb_ci_service_discovered" table, you can create a custom application scope.

Custom application scopes allow you to group specific customizations and configurations without the need for a separate plugin or scope.

Once you have a custom application scope, you can add the "business_criticality" field to the "cmdb_ci_service_discovered" table within this scope.

You can also use Client script or Script Include.

Please, don't forget to mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!

Regards,
Tushar