Add a field to the RITM and SCTASK:

[sierra2]

Need to add below field to the RITM and SCTASK and if XYZ is selected then new task will be created

Does the source of destination address reside in any of the below?  (Please check all that apply)

1) XYZ

2) ABC

3) UVW

[Voona Rohila]

Hi Sierra

Is you requirement specific to any catalog item?

[sierra2]

yes Rohila

[Voona Rohila]

Then create a variable in that catalog item and hide it using ui policy/script in Catalog item view and portal view.

[Aoife]

I would create this as a variable on the Catalog Item that is hidden on the portal, but shows on the records (RITM, SCTASK).  Then in my workflow for the Catalog Item, have a loop that waits until this variable changes to the magic value and then create another task.

I would not make it a field as that would make it show up for ALL tasks regardless of what Catalog Item spawned them.

Aoife