Add a "Close Task" link to email notification

[JJG]

I need to add a link to a task email notification that allows the user to simply click the link and automatically close the task. How can this be achieved? For example, when an approval is created, the approval email notification has an Approve link as well as a Reject link. I need the same thing only for tasks.

[Jaspal Singh · Accepted solution]

You need an inbound mail action to process the task. Something as you rightly said for Approve/Reject & you can refer link to understand the logic & alter things accordingly.

[JJG]

That's pretty vague, I don't understand how a link in an email notification = sending an email to ServiceNow to be processed via inbound email action.

I looked at the approval email notification and it looks like: ${mailto:mailto.approval} is what makes the approval as approved. I searched the email scripts and couldnt find a match for mailto:mailto.approval

Not sure what to do

[Jaspal Singh]

There are quite a few links in detail for something that is similar to your use case.

https://community.servicenow.com/community?id=community_question&sys_id=dace2a78dbfd18d02be0a851ca96...

https://community.servicenow.com/community?id=community_question&sys_id=57beb6a5db58dbc01dcaf3231f96...

Comments earlier yes were vague as I thought there is already an understanding of the functioning.