Add additional approval group to normal change request

Radhika11
Tera Contributor

Hello,

I would like to learn how to modify the exiting Normal Change Request workflow by adding additional approval group.

Could someone please provide guidance on how to do it?  (See attached).  

Thank you

1 ACCEPTED SOLUTION

Hi @Radhika11,

 

As you can see the warnings - The workflow is in Global scope and you are in different scope. Hence, Publish option is not visible.

 

Note - Make sure you are in Global/same scope only to edit and publish the workflow.

 

Thanks,

Sagar Pagar

The world works with ServiceNow

View solution in original post

8 REPLIES 8

@Sagar Pagar 

 

I must went to the wrong place, because I'm not seeing the checkout or published option (see attached)

Hi @Radhika11,

 

As you can see the warnings - The workflow is in Global scope and you are in different scope. Hence, Publish option is not visible.

 

Note - Make sure you are in Global/same scope only to edit and publish the workflow.

 

Thanks,

Sagar Pagar

The world works with ServiceNow

Hello @Sagar Pagar 

 

I'm seeing the checkout and published options now after switched to Global scope.  Just wanted to confirm the steps:

1. Check Out the workflow 

2. Make the changes to it

3. Publish the workflow

It that right?

Thank you

Hi @Radhika11,

Yes. it is.

 

Thanks,

Sagar Pagar

The world works with ServiceNow