Add below question ( all optional qns) in the Existing Form

[JVINAY]

Hi Team,

My Requirement is mentioned below.

Enhance Consult with Cloud Adoption form to include (all optional) questions:

New section header: Associated Work (Please leave blank if not applicable)
Loc: above Inquiry header

1)  Is this consult associated with a CIR(s)? --> Select option CIR table listing.
- If filled, import APM and associated new fields display
-2) Is this associated with a business application (APMID)? --> select option of APM listing
If field, import the following data fields:
- APM# : 

For this I displayed only Business application name only  showing below

But i need to populate below fields also , related to the APM

- Business App Number
- IT Functional Org
- Business Unit
3) Is this consult associate with a project or initiative? --> Open single line text

I have created 3 fields but i need to Populate those values mentioned above .

Please help me how to achieve this

[Dr Atul G- LNG]

Hi @JVINAY 

Do the dot walk and select the field you want to populate.

[JVINAY]

Hi @Dr Atul G- LNG ,

These all fields auto populate based on the APM its working but in the Platform view auto populate values are not stored , it's showing blank like below image.

 It's working on Portal view

But Populate values not stored in the Platform or form level, once form got submitted all populated filed values showing blank like below image.

Kindly help me what is the problem.

Thank you..

[Dr Atul G- LNG]

Hi @JVINAY 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0746243

Rename all variable names so they are unique, even when they are placed inside different variable sets for the associated catalog item. 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0747577

[Viraj Hudlikar]

Hello @JVINAY 

Check this thread - Solved: Dependent question selection in Service Catalog Au... - ServiceNow Community

Using the Variable Auto-populate Feature with Vari... - ServiceNow Community

Auto-Populate Reference data in Service Catalog - ServiceNow Community

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.