Add button to Incident form, for Compose email

[Scott29]

Is there a way to add a button to the incident form that populates a field and then prompts the user with the "Compose Email"?

[MizukiNakanish · Accepted solution]

Hi  Scott,
1.Create a UI Action:
・Navigate to System Definition > UI Actions in the application navigator.
・Click New to create a new UI Action.
・In the UI Action form, fill out the fields as follows:
　　- Name: Give your UI Action a meaningful name (e.g., "Populate and Compose Email").
　　- Table: Select Incident.
　　- Action name: This is optional but can be used to refer to this action in other scripts.
　　- Form button: check
　　- Script: Add a script to populate a field and then prompt the "Compose Email" window.

2.Save and Test
Please mark helpful/correct if it helps you.