Add close note in bold red text color

[nrd5830]

Hi everyone,

I am trying to add a close note i.e inside additional comments or work notes in bold red text automatically whenever a RITM is closed.

Say example I would like to add the below text inside the comments, IMPORTANT should be in bold red text

IMPORTANT:

TextText.....

Any help would be appreciated.

[Alikutty A]

Hi,

To color a text, you can use the code tag and add your text in HTML. You need to write a BR when your RITMis closed and add your required text within code tags.

For eg: Try saving the following text in the work notes and see how the color is added to text

[code]<h3 style="color:red">This is a red color text</h3>This is normal.[/code]

Also refer this blog for more information: https://community.servicenow.com/community?id=community_blog&sys_id=4d9ceae1dbd0dbc01dcaf3231f9619e1...

[nrd5830]

Hi Alikutty,

I have tried and it works for the journal field. Can you also tell me how to do I populate the same in a string field i.e short description? Should I use the same method to populate the string field?

How to execute HTML source code in a business rule to populate a string or journal field?

Thanks,

Nitish 

[Alikutty A · Accepted solution]

String fields are plain texts and it does not support HTML. You will need to use this within journal fields.