Add 'Create Request' Option in Service Operation Workspace

[Alon Grod]

How can I adjust this code and add an option 'Create Request', when the user will choose this option he will be redirect to the instance url (should be dynamic) + esc?id=sc_category, for example: https://servicenow/esc?id=sc_category

The user should have two options: 'Create Incident' (working fine) and 'Create Request').

 

{
  "contextual": [
    "record",
    "kb_view"
  ],
  "newTabMenu": [
    {
      "label": {
        "translatable": true,
        "message": "New Incident"
      },
      "routeInfo": {
        "route": "record",
        "fields": {
          "table": "incident",
          "sysId": "-1"
        },
        "multiInstField": "sysId"
      },
      "condition": {
        "tableDescription": {
          "table": "incident",
          "canCreate": true
        }
      }
    }
  ],
  "maxMainTabLimit": 10,
  "maxTotalSubTabLimit": 30
}

[Samaksh Wani]

Hello @Alon Grod 

{
  "contextual": [
    "record",
    "kb_view"
  ],
  "newTabMenu": [
    {
      "label": {
        "translatable": true,
        "message": "New Incident"
      },
"type":"navigation",
"position":200,
"primaryDisplay":"none",
"value":{
"type":"external",
"opensWindow":"true",
"value": {
"href": "/esc?id=sc_category"
}
},
      "routeInfo": {
        "route": "record",
        "fields": {
          "table": "incident",
          "sysId": "-1"
        },
        "multiInstField": "sysId"
      },
      "condition": {
        "tableDescription": {
          "table": "incident",
          "canCreate": true
        }
      }
    }
  ],
  "maxMainTabLimit": 10,
  "maxTotalSubTabLimit": 30
}

Plz Mark my Solution as Accept and Give me thumbs up, if you find it Helpful.

Regards,

Samaksh

[Alon Grod]

@Samaksh Wani  its not working

[Cau Thoong]

Try adding this? This takes me directly to the service catalog page in SOW.

{

"label": {

"translatable": true,

"message": "New Request"

},

"routeInfo": {

"route": "record",

"fields": {

"table": "sc_cat_item",

"sysId": "-1"

},

"multiInstField": "sysId"

},

"condition": {

"tableDescription": {

"table": "sc_cat_item",

"canCreate": true

}

}

},