Add/edit fields in 'Data Table from URL Definition' widget

[VJ4]

When clicking 'view all' on a request/incident widget takes you to a full list of requests/incidents, displayed in a tabular format.

This widget also has options to add more fields but that doesn't make any difference as far as I can see. There's a requirement to add an extra field, date the request was opened, and wondered how this could be implemented? I had a look at the server script and it seems to be returning only the above four fields in data.fields? Any idea how this could be extended to add the fields using instance options?

Still running Helsinki and not sure if this option is available in later versions but wanted to check if anyone had any ideas about the implementation.

Many thanks,

VJ

[Rushit Patel2 · Accepted solution]

Hi,

widget "data table from URL defination" used "widget-data-table" widget to show the list view of any table.

it expects "view" option. if you dont pass view it takes view called "mobile" as default view(which is happening rightnow in this widget).

you need to update this view in order to show extra fields you want or pass view as option.

follow below steps to update "mobile" view for task table.

1)on side navigation type "task.list"

2)list view will open of all task. select view as "mobile"

3)right click on number colum and got to configure-->list layout.

4)add any fields you want to right side of bucket and save it.

(please mark helpful/like/correct if it helps)

[VJ4]

Hi Rushit,

Thanks a lot for your detailed explanation. However, this didn't make a difference on the service portal end but definitely changed he back-end view. Service portal still returning the same columns.

Regards,

VJ

[Rushit Patel2]

how your url looks like..can you please tell..

i just tested it..it should work.

[VJ4]

Hi Rushit,

It looks like below.

https://devxxxx.service-now.com/sp?id=list&table=incident&filter=caller_idDYNAMIC90d1921e5f510100a9a...