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‎08-14-2017 05:19 AM
When clicking 'view all' on a request/incident widget takes you to a full list of requests/incidents, displayed in a tabular format.
This widget also has options to add more fields but that doesn't make any difference as far as I can see. There's a requirement to add an extra field, date the request was opened, and wondered how this could be implemented? I had a look at the server script and it seems to be returning only the above four fields in data.fields? Any idea how this could be extended to add the fields using instance options?
Still running Helsinki and not sure if this option is available in later versions but wanted to check if anyone had any ideas about the implementation.
Many thanks,
VJ
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Service Portal Development
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‎08-14-2017 05:35 AM
Hi,
widget "data table from URL defination" used "widget-data-table" widget to show the list view of any table.
it expects "view" option. if you dont pass view it takes view called "mobile" as default view(which is happening rightnow in this widget).
you need to update this view in order to show extra fields you want or pass view as option.
follow below steps to update "mobile" view for task table.
1)on side navigation type "task.list"
2)list view will open of all task. select view as "mobile"
3)right click on number colum and got to configure-->list layout.
4)add any fields you want to right side of bucket and save it.
(please mark helpful/like/correct if it helps)
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‎08-14-2017 06:03 AM
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‎08-14-2017 06:11 AM
Ugh that was the issue. I thought I had the incident table opened - just me being daft. Sorry about that.
Many thanks for your help with this one!
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‎08-14-2017 06:14 AM
no worries
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‎08-14-2017 06:08 AM
I removed a couple of existing fields but it didn't make any difference to the service portal view. Very baffling.
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‎08-14-2017 06:09 AM
table for which list view you are updating are same as list view you are checking on portal?
which version are you on ? istanbul?