Add image choices in create incident record producer.
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‎11-23-2023 01:24 AM
In 'create incident' record producer, we have a requirement to show the first field 'type of incident' which contains the 6 options as a 6 cards (contains image and choice name). After selecting one cards then other fields needs to be visible which choices related to card selection. But in backend table the 'type of incident' field is normal choice field. Looking for a suggestion for this requirement. Thanks in advance!
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‎11-23-2023 01:29 AM
you might have to use Custom variable type for this and handle the choices using Widget including HTML.
It involves lot of customization since you need to know user clicked which tile and based on that show/hide other variables.
You will have to handle everything i.e. logic of show/hide inside widget client controller
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎11-23-2023 01:32 AM
Thank you for your quick response. If I create the widget, then how to map the widget to incident table?
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‎11-23-2023 01:47 AM
you can create a widget and then link it with Custom variable created on that record producer
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎11-23-2023 02:03 AM
Thank you for marking my response as helpful.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader