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Add @ mention notifications to Show notification bell

cgedney
Giga Guru

Show notification bellShow notification bell

I have been asked to add @ mention notifications to this bell. I know the table that generates the records for the bell comes from System Notification -> Provider -> Notifications. I have tried to create a record to do this, but nothing seems to be working. Any help is much appreciated.

 

Thank you, Charles

1 ACCEPTED SOLUTION

Zach Koch
Giga Sage

Take a look at this thread, it may help you

Notification thread 

 

If this information helped resolve your issue, please remember to mark response correct and thumbs up to help future community members on this information, thanks!

View solution in original post

4 REPLIES 4

Zach Koch
Giga Sage

Take a look at this thread, it may help you

Notification thread 

 

If this information helped resolve your issue, please remember to mark response correct and thumbs up to help future community members on this information, thanks!

I’m able to get it to direct to the live notification table, but I need it to direct to the ritm view. It seems g_navigation will send me to live notification no matter what. I tried top.window.location, but that is not working. Any suggestions?

onLoad Client Script on live_notification table

 

function onLoad() {
   var _strTargetTable = g_form.getValue('table') || '';
   var _strTargetSysID = g_form.getValue('document') || '';

   if (_strTargetTable && _strTargetSysID) {
    g_navigation.openRecord(_strTargetTable, _strTargetSysID)
   }
}

Steven Chaparro
ServiceNow Employee
ServiceNow Employee

Hi! I followed the suggestion of creating an async BR to trigger an event in the task table, and that did the trick.