Add new change type to Interceptor

[Akshay14]

Hello All,

I am tyring to add new change type to interceptor in my personal instance(just for experimentation). I am referring ServiceNow product documentation for the same, however I am not able to add type to interceptor. 

document says to select "Simple question to redirect the URL".

But when I follow given path and open interceptor to add new type, I don't see option "Simple question to redirect the URL".

Thanks,

Akshay

[sebastian_g_snc]

Hi Akshay,

which ServiceNow release are you running?

Regards

[Akshay14]

Hi Sebastian,

I am using Kingston release.

Thanks,

Akshay

[Paul Curwen · Accepted solution]

Use:

Ask the user to make a selection

Then fill out the following:

Name = Direct to 'your text here'

Uaer Prompt = Text you want the user to see and click on

Target URL = something like 'change_request.do?sys_id=-1&sysparm_query=type=emergency'

Type = Answer

Version Kingston. 

[Akshay14]

Hi Paul,

Thanks for reply.

Your solution worked for me when I performed it as below.

Name = Direct to 'your text here'

User Prompt = Text you want the user to see and click on

Save the form first and then Target URL field appeared on the form(See below screen shot).

Target URL = something like 'change_request.do?sys_id=-1&sysparm_query=type=emergency'

Type = Answer

Thanks,

Akshay