Hi,
To create a "New Request", I must add a choice from the "+" icon in the service operation workspace home.
Also, I need it to be done in the esc_sc_category page portal.
What must I add to the JSON script to get the desired outcome?
The current JSON is:
{
"contextual": [
"record",
"kb_view"
],
"newTabMenu": [
{
"label": {
"translatable": true,
"message": "New Request"
},
"routeInfo": {
"route": "page",
"fields": {
"table": "request",
"sysId": "-1"
},
"multiInstField": "sysId"
},
"condition": {
"tableDescription": {
"table": "interaction",
"canCreate": true
}
}
},
{
"label": {
"translatable": true,
"message": "New Incident"
},
"routeInfo": {
"route": "record",
"fields": {
"table": "incident",
"sysId": "-1"
},
"multiInstField": "sysId"
},
"condition": {
"tableDescription": {
"table": "incident",
"canCreate": true
}
}
},
{
"label": {
"translatable": true,
"message": "New Change Request"
},
"routeInfo": {
"route": "create-change-request-page",
"fields": {},
"multiInstField": ""
},
"condition": {
"tableDescription": {
"table": "change_request",
"canCreate": true
}
}
}
],
"maxMainTabLimit": 10,
"maxTotalSubTabLimit": 30
}
