Add next line in mail script

[RudhraKAM]

Hello there 

I have a mail script where i am trying to add ----- and text in next line but its not working can some one help me with that 

I have a link up on clicking that it will open outlook with below text 

Re: Please reopen INC0239698 (email subject)
______________________
You can type a message before this text.
Please do not edit the Subject or remove the text below
Ref:MSG3004715

Mail script 

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
          /* Optional GlideRecord */ event) {

        
var url='<a href="mailto:' + gs.getProperty('glide.email.reopen.incident') + '?subject=Re: Please reopen'+current.number+ '&amp;body=You can type a message before this text. Please do not edit the Subject or remove the following text: , or the record will not reopen'+ email.watermark +'">'+ 'click here to reopen the incident' +'</a>';
	template.print(url);
	

})(current, template, email, email_action, event);

[MrMuhammad]

try this

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
          /* Optional GlideRecord */ event) {

        
var url='<a href="mailto:' + gs.getProperty('glide.email.reopen.incident') + '?subject=Re: Please reopen'+current.number+ '&amp;body=You can type a message before this text. Please do not edit the Subject or remove the following text: , or the record will not reopen'+ email.watermark +'">'+ 'click here to reopen the incident' +'</a>';
	template.print(url+"\n");
		template.print("------------------\n" + "You can type a message before this text.\nPlease do not edit the Subject or remove the text below");


})(current, template, email, email_action, event);

[Hitoshi Ozawa]

Have you tried using "<br/>" for a line break?

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/notification/concept/...

[SanjivMeher · Accepted solution]

All the email threads says using %0D%0A should work. Try the script I have provided below

https://stackoverflow.com/questions/10356329/mailto-link-multiple-body-lines

https://powerusers.microsoft.com/t5/Building-Power-Apps/Adding-Line-Break-into-Launch-quot-mailto-qu...

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
          /* Optional GlideRecord */ event) {

        
var url='<a href="mailto:' + gs.getProperty('glide.email.reopen.incident') + '?subject=Re: Please reopen'+current.number+ '&amp;body=You can type a message before this text. Please do not edit the Subject or remove the following text: , or the record will not reopen%0D%0A'+ email.watermark +'">'+ 'click here to reopen the incident' +'</a>';
	template.print(url);
	

})(current, template, email, email_action, event);

[ashribhagwat]

Nice. It's working.