Add Non-Change Events to Change Calendar

[mikecline83]

Hello,

Our company's CAB uses the calendar view on the Change Overview dashboard to go over the week's upcoming Changes. The CAB has requested that we start adding major events to the Change calendar that would potentially be effected by those scheduled Changes. As of right now, they are being added by creating an RFC that contains the event info even though there is no "change" happening. The SN Admins don't believe that this is the most effective way to accomplish what they want but also don't know a better way. I was wondering if any other companies out there have run into a similar problem or have any ideas?

TAI,

--Mike and eric.gauthier

[Joe McCarty1]

Take a look at Schedule Pages and the 'Maintenance Windows and Changes' entry.   In the script, you can define other events that belong to that calendar view.   I think that might get you what you need:

Calendars with schedule pages

[Renata Lubinsky]

Hi Joe - thanks for your answer.

I reviewed the info that u haveincluded, and here is some more - For holiday - https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/time/concept/c_Holid...

and - Default Schedule

https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/time/reference/r_Def...

The problem that I see, from the link you shared and from my reading, is that the Change Apps not included in the list of applicaitons that supports Schedule.

"These Schedule Pages can be displayed in a daily, weekly, or monthly view. Currently, the applications using Schedule Pages include:

Project Management

Maintenance Schedules

Group On-Call Rotation

Field Service Management

"

I could not find ANY mentioning to Change with Schedule/Calendar anywhere.

Will be happy to hear your thoughts, Renata L.

[Joe McCarty1]

Hi Renata,

If you look in your instance, you'll notice that the URL for Change->Schedules->Change Schedule is '/show_schedule.do?sysparm_page_schedule_type=timeline_page&sysparm_timeline_page_id=9bf95be60a0a0b53387951999530a57d'.

The show_schedule page and capabilities is what is documented at that link rather than any particular use of it as it is used in a number of places.

The above URL also contains the sys_id of the timeline page used by the Change application for the forward schedule of changes.   So if you navigate to System UI->Timeline, you'll see a page like below to manage the configuration (including styles in the related list):

There is also a calendar version under System Scheduler->Schedules->Schedule Pages.   It can be accessed using the url /show_schedule.do?sysparm_type=maint.   This is the one I was referring to in the previous post and can be managed on the below form:

Though looking at the original post, I'm not sure that these calendar mechanisms apply to the new CAB Workbench.   They may only impact the calendars providing the FSoC in the change application.

[Renata Lubinsky]

Thank you. I will work with my admins to understand more and will make sure to update if we did find something that can help.