Add Outages to Virtual Agent Chatbot - OOB Functionality

Jonathan102
Tera Guru

‎06-07-2023 06:23 AM

Hi all,

 

A member of our group saw a video that suggested there is OOB functionality that would add any known outages to the Virtual Agent chatbot as soon as it is launched.  

For example, "We have a known outage with xyz.  Is this what you are reaching out today?"  Then if they answer yes, they would be asked if they want a ticket opened regarding the issue.

 

Does anyone know anything about this or about any helpful information regarding how to implement this functionality?

 

Thanks,

Jonathan 

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Hemant Goldar
Mega Sage
Mega Sage

‎06-07-2023 06:49 AM

Hi @Jonathan102 ,

 

Did you check the OOTB topic - Dynamic Greeting Topic.

It has the functionality of outages. Duplicate the topic and customize it as per your use case.

 

I hope this helps!

 

Regards,

Hemant 

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