Add users to CC field in email?

[Edwin Fuller]

I need to add two users to the CC field of an approval email notification template. I was told to use mail script but not sure how to write the script, any thoughts? The two field I need to add are "Primary Triage" and "Back Up Triage" which both are reference field to the sys_user table.

Thanks,

Edwin

[Abhinay Erra]

create a mail script and put this in there

    var ids=current.<primary triage>+','+current.<backup triage>;

    var user = new GlideRecord("sys_user");

    user.addQuery("sys_id","IN",ids);

    user.addQuery("email", "!=", "");

    user.query();

    while (user.next()) {

          //add to cc list      

          email.addAddress("cc", user.email, user.getDisplayValue());

    }

[Edwin Fuller]

Thank you.. The name of the email script is "triage_users_email". Where do I need to add this is get the names in the CC field?

[Edwin Fuller]

Receiving the following error. I pasted the script in the body of the email

[Abhinay Erra]

How did you add the script tag to the body? Post a screenshot of notification and email script