Widget - SnRecordePicker Role Issue

[sanjaySSK]

Hi,

I am working on a custom application. I have a widget where I am using SnRecordPicker to show the list of users based on some filters. As an Admin, I am able to see the users in the field. But when an ITIL User is trying to access the field they are not able to see any users (Just showing 'Searching').

When I checked the network Console I am getting below error-

{
"error": {
"message": "Insufficient rights to query records",
"detail": "Field(s) present in the query do not have permission to be read"
},
"status": "failure"
}

After some research I got to know this is happening because of the system property "glide.export.query.enforce_field_acl".

Can you please suggest some other way to achieve it, because as I am working in Custom application so I cannot make any changes to the OOB ACLs and System Property. I need some alternate way to get the users in the field.

Thanks in Advance!

[Ankur Bawiskar]

@sanjaySSK 

seems that itil user is not getting satisfied some field level READ ACL on sys_user table.

Also issue could be due to query_range ACL

see this link

Reference variable not visible in Portal for non-admin user but visible in classic view 

Did you try creating Table.None query_range ACL?

see this article

Ways to analyze and fix the query_range issue in portals using Access Analyzer 

If my response helped please mark it correct and close the thread so that it benefits future readers.