Add users to CC field in email?

[Edwin Fuller]

I need to add two users to the CC field of an approval email notification template. I was told to use mail script but not sure how to write the script, any thoughts? The two field I need to add are "Primary Triage" and "Back Up Triage" which both are reference field to the sys_user table.

Thanks,

Edwin

[Abhinay Erra]

I mean Fuji, geneva, helsinki?

[Edwin Fuller]

Sorry - I'm on Helsinki

[Abhinay Erra]

Then you email script should be this. Make sure you put your field names below.

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,

/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,

/* Optional GlideRecord */ event) {

  var ids=current.<primary triage>+','+current.<backup triage>;

  var user = new GlideRecord("sys_user");

  user.addQuery("sys_id","IN",ids);

  user.addQuery("email", "!=", "");

  user.query();

  while (user.next()) {

  //add to cc list

  email.addAddress("cc", user.email, user.getDisplayValue());

  }

})(current, template, email, email_action, event);

[Edwin Fuller]

Still not working for me not sure what is wrong!!

[Abhinay Erra]

Make sure your field names are correct primary_traige and back_up_triage