Add work notes on SNOW Incidents with html tags using SNOW API

[Naresh Kumar Gn]

Hi All,

I am using SNOW API to create and update SNOW incident. I can update work notes manually using GUI as well using API, but when I tried the same using HTML tag for table example given below, manually using GUI it works, but using API when doing the same update under work notes it does not create a table instead it adds as a string.

<table>
  <tr>
    <th>Company</th>
    <th>Contact</th>
    <th>Country</th>
  </tr>
  <tr>
    <td>Alfreds Futterkiste</td>
    <td>Maria Anders</td>
    <td>Germany</td>
  </tr>
  <tr>
    <td>Centro comercial Moctezuma</td>
    <td>Francisco Chang</td>
    <td>Mexico</td>
  </tr>
  <tr>
    <td>Ernst Handel</td>
    <td>Roland Mendel</td>
    <td>Austria</td>
  </tr>
  <tr>
    <td>Island Trading</td>
    <td>Helen Bennett</td>
    <td>UK</td>
  </tr>
  <tr>
    <td>Laughing Bacchus Winecellars</td>
    <td>Yoshi Tannamuri</td>
    <td>Canada</td>
  </tr>
  <tr>
    <td>Magazzini Alimentari Riuniti</td>
    <td>Giovanni Rovelli</td>
    <td>Italy</td>
  </tr>
</table>

Sample screenshot attached below,

Manual update:

Update using API.

How to overcome this using SNOW API update to work notes. Please help.

Regards,

Naresh

[Uncle Rob]

Try this...

[code]

   //your HTML

[/code]

[Naresh Kumar Gn]

I tried but same results. It is not creating the table.

The input to work notes "[code]<table border='1'> <tr> <th>Month</th> <th>Savings</th> </tr> <tr> <td>January</td> <td>`$100</td> </tr> <tr> <td>February</td> <td>`$80</td> </tr> </table>[/code]"

[BRUNO BANDEIRA]

It is possible execute Javascript inside a worknote?

[Uncle Rob]

I can see running javascript to POPULATE a worknote, but I wouldn't ever EXECUTE javascript from a worknote.