Adding a Child record of a Child to the parent.

[EricG2]

It was brought up in a meeting that if someone where to add an Incident to another as it's Parent, then add that Incident to another as a parent.  Why isn't the first shown as a child of the third?

E.G.

INC001 is child to INC002

INC002 is child to INC003.

When you review INC003 you only get INC002 as child.

I'm not even sure how to code this or even fathom the different levels this could go.

So, are there any thoughts on how to control people miss assigning parent tickets?
Or how to include should this happen.

[Anurag Tripathi]

Might help -> Hierarchical list view for related list is not available in Agent Workspace - Support and Troublesho...

[EricG]

I was afraid of this.   Thanks for the link.

I've added custom items to Workspaces before.

Unfortunately, the Major Incident Workbench is completely locked down.