Adding a field in incident for as a default field

[Archit10]

I have a new field called, "Manager" that should not be editable

This new field will reference to the current manager of the current "Assigned group" that is on the Incident

Question one, 

How of I create a new field for an incident form? Do I need to create a new form and then configure the form accordingly? or should I do something else? 

Now, where should I go so I have an option of Dot Walking on a field of a form? 

[Jaspal Singh]

Hi Archit,

What is the excat use case? If it is for just displaying field on the form and as you mentioned is it required to be non-editable then you can simply dot-walk to get the field.

You need to right click form header  & then Configure >> Form Layout

You need to look for Assigned To in the Available pane and click on the icon as below to access dot-walked fields and then move the manager field to the Selected pane and save.

https://www.servicenow.com/community/developer-blog/dot-walking-and-personalizing-forms/ba-p/2270800  holds all relevant steps

[Shruti Khaire]

Hello @Archit10,

In the secnario you explained, you can just create one more field on Incident form and you can configure it accordingly. For example you can keep it read only in so that it's not editable and the second fucntionality is achievable using client script.

Hope it helps, Thank you!

[Dr Atul G- LNG]

Hi @Archit10 

What is use case of new filed. Also creating field is customization and chargeable too. What exactly you want to achieve is more important. 

Provide more details to support you.

[AndersBGS]

Hi @Archit10 ,

Please follow below guide to create an reference field for the manager:

1. Go to the form where the field should be added to.

2. Right click on the header and press configure --> form design

3. The form designer will open in a new window

4. In the tab select "field types" --> write "refe" for reference field:

5. Drag the reference field to the form where you would like to add it

6. Click the gear icon on the new field that you have created:

7. Fill out the label, name, reference (which table should data been in) and read only (to not make it editable)

8. Click "save" in the top right corner outside the field dialogue boks.

Above will create the field on your form according to your requirement.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders