Adding a link to the form

[thereseg]

Hi,

I feel like an idiot right now as I've been trying for the past few hours to figure this out but I blame my cold.

We want to add a permanent hyperlink to our change form that opens in a new window. (To be used as a guide and reference for people submitting changes.)

I know there are some help functionality on specific fields but none do exactly what I want and none of the fields we have works well with this guide so we want to create a new field.

Best case scenario: Clickable Hyperlink with a underlined title/label (hyperlink hidden)

Second best: field with a label and clickable hyperlink visible in a value field.

This is not a field to be updated, it's a default value for all tickets. it's just a here as a guide and a reference.

I've tried some different fields URL, HTML etc but they seem to focus on people editing them and once I make them read-only with default URLs they are blank.

Maybe there an attribute that can be used on any of the fields.

There should be an easy way to do this I just can't find it right now and thought I'd ask the experts.

Thanks in advance

[shloke04 · Accepted solution]

Hi,

This can be done using Annotations on the form. please follow the below steps:

1) For example I have added a Text "Caller Details" on the Incident Form. On click of which it gets redirected to the desired URL.

2) In order to do so Right click on the form header and select Configure-->Form Layout as shown below:

3) Select Annotation from Left Slush Bucket and Add it to the Desired position where you want to display the Link as shown below:

4) Select the Annotation Type as HTML and use the href tag as shown above to display a Link.

Result:

Hope this helps.Mark the answer as correct/helpful based on impact.

Regards,

Shloke

[thereseg]

HI,

I had some issues finding "Annotation" as it did not show up under "Form Layout" or as a Type for a dictionary item however I did find it it "Form Design" however I do not have a HTML choice so I googled a bit and apparently it's a property one can add toggle.

http://wiki.servicenow.com/index.php?title=Annotating_Forms#gsc.tab=0

I've added it now and it looks great and I found a way to force it visible by default (I believe) by following Make annotations visible for all the users and make annotation toggle icon and pop up message invisi...

As this has never been available before and all accounts show the annotation toggle was off as default.

Thank you

[Servicenow Use4]

Hi! I have a similar requirement..

Can you please tell how do we add just a text to the form? like you've added text 'Caller Details'... what is the field type to be selected?

Thanks!

[i_sachin_]

Hi, is it possible to add a dynamic link to the service portal? I want to construct the URL using the instance name system property (instance_name) instead of hardcoding the instance name. How can I achieve this?