Adding an approval stage when the "Problem" ticket/task state moves over to Root Cause Analysis

[schoi]

Hi,
I’m trying to add an approval stage when a "Problem" ticket/task transitions to the "Root Cause Analysis" state. I created a workflow with an "Ask for Approval" step, but it doesn’t seem to trigger the approval process. I can proceed to the next state without any approval. I’ve attached a screenshot of the workflow below and would appreciate any insights or suggestions.

Thank you!

[jcmings]

I would make your trigger condition the state change. This will be more efficient; currently, any time a Problem is created or updated, the flow runs. If you refine, the flow will only run when the state changes.