Adding an external email address to populate email client

[KB15]

One of my HR users is asking if I can fill in the email client To field when replying. This would be specifically used if the opened for is a guest. I tried adding an email address to the watch list (as watchlist is already in the template) but it doesn't populate the To field nor will just throwing a custom field into the form and referencing it in the client template.

Would there be an easy way to do this is a script needed? I'm assuming it's a client script if a client template doesn't work but which table?

[Mark Stanger]

Just checking on on this one.  I did was able to reproduce your issue and did get this to work correctly by changing the table as shown above. 

Has this question been answered or is there more information I can help you with?  If it's been answered, please mark the answer above as the correct one so people know this has been taken care of.  Thanks!

[sachin_namjoshi]

please check if your template is in right scope as per my earlier screenshots.

Regards,

Sachin

[KB15 · Accepted solution]

Thanks for all the replies. I think this was an instance issue. I was able to simply copy the email address to the watch list and email replies. in turn, be copied to the to field in the email client. It was a dev instance that needs cloning but there's too much on it to start clean.