Adding an external email address to populate email client

[KB15]

One of my HR users is asking if I can fill in the email client To field when replying. This would be specifically used if the opened for is a guest. I tried adding an email address to the watch list (as watchlist is already in the template) but it doesn't populate the To field nor will just throwing a custom field into the form and referencing it in the client template.

Would there be an easy way to do this is a script needed? I'm assuming it's a client script if a client template doesn't work but which table?

[sachin_namjoshi]

Yes,you will have to define quick message to populate To with email client.

https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/notification/task/t_QuickMessages.html

Regards,

Sachin

[sachin_namjoshi]

Yes, you will have to configure email client templates to populate TO information.

https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/notification/task/t_CreateAnEmailClientTemplate.html

Regards.

Sachin

[KB15]

I tried this earlier and didn't work. For testing, I added a field called u_email_address and the client template wouldn't populate. I also added user@example.com into the watch list and the client didn't accept it. It seems like it's looking for a reference field if it's auto filled though the client and it can't take string fields.

[Mark Stanger]

I might be missing what you're asking for, but this should just work.  Here is how I've got my email client set up...

Here is what I get when I have my client template set up this way.