Adding an external email address to populate email client

KB15 · ‎09-07-2018

One of my HR users is asking if I can fill in the email client To field when replying. This would be specifically used if the opened for is a guest. I tried adding an email address to the watch list (as watchlist is already in the template) but it doesn't populate the To field nor will just throwing a custom field into the form and referencing it in the client template.

Would there be an easy way to do this is a script needed? I'm assuming it's a client script if a client template doesn't work but which table?

KB15 · ‎09-13-2018

Thanks for all the replies. I think this was an instance issue. I was able to simply copy the email address to the watch list and email replies. in turn, be copied to the to field in the email client. It was a dev instance that needs cloning but there's too much on it to start clean.

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KB15 · ‎09-07-2018

Are you using a straight email address or a user name?

SanjivMeher · ‎09-07-2018

We are using both email address and user. The watchlist can have both user's sysid and email id in comma separated format. The email client automatically parse it.

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Mark Stanger · ‎09-07-2018

Have you removed the dictionary override for that field like I posted previously?

KB15 · ‎09-07-2018

Yes, that was disabled from the start.

I'm going to this on another instance. It's possible it's not working right in the one I'm trying to test with.

Mark Stanger · ‎09-07-2018

Try changing the 'Table' value to 'HR Workforce Administration Case [sn_hr_core_case_workforce_admin]' in your email client template record.