Adding CC in email notification from event parameter

nikhilgadodiya · ‎08-04-2016

I had created an event from workflow and parm 1 contain person to receive an email with parm 2 being person in CC

Now in notification I checked

And in email script have written

But I am not getting anything in CC when an email is triggered please help me over this..

Deepa Srivastav · ‎08-04-2016

Ya I am not asking to change it. You have to put that in loop to get it working,

Below link might be helpful.Mark Correct if it solved your issue or hit Like and Helpful if you find my response worthy.

Multiple CC Person, through workflow

Thanks,
Deepa

View solution in original post

Chuck Tomasi · ‎08-04-2016

Can you show me the line in the notification where you are inserting the task_sla_script_1 script? It should look like this:

${mail_script:task_sla_script_1}

Scripting for Email Notifications - ServiceNow Wiki

Email Notifications - ServiceNow Wiki

nikhilgadodiya · ‎08-04-2016

Hi Chuck,

I had inserted script in Message HTML section

Deepa Srivastav · ‎08-04-2016

Can you test this by giving only one id and see if its working.

Mark Correct if it solved your issue or hit Like and Helpful if you find my response worthy.

Thanks,
Deepa

nikhilgadodiya · ‎08-04-2016

Hi Deepa,

yes I tested using one id and it was working fine but THE PURPOSE OF PARM 2 IS THAT IT SERVE AS ALL GROUP MEMBER WHO NEEDS TO BE NOTIFIED.Hence I can't change them.