Adding CC in Workflow notification?

niveditakumari · ‎01-21-2019

How to add CC into the workflow notification?

Can anyone please help me in this?

Thanks In Advance

Nivedita

Alberto Consonn · ‎01-21-2019

Hi,

use the following mail script in workflow notification activity message to achieve that:

<html>
<body>
<mail_script>
email.addAddress("cc","test@test.com");
</mail_script>

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

View solution in original post

Alberto Consonn · ‎01-21-2019

Hi,

use the following mail script in workflow notification activity message to achieve that:

<html>
<body>
<mail_script>
email.addAddress("cc","test@test.com");
</mail_script>

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

niveditakumari · ‎01-21-2019

Hello Alberto,

Thanks for your quick response but I have done the same thing in dev instance. I have done the testing as well with this below code but notification is not triggered to the CC mail address.

Please find the below code :

Can you please correct me if I am doing something wrong?

Regards,

Nivedita

Ragini Kukade · ‎01-21-2019

Hi,

Follow the below link

https://community.servicenow.com/community?id=community_question&sys_id=8eaac72ddb5cdbc01dcaf3231f9619a1

mark it as correct/helpful,if you find it helpful.

Regards,

Ragini

niveditakumari · ‎01-21-2019

Hello Ragini,

I have done the same thing that is mentioned in the document but still my testing is not successful. It didn't triggered any notification to the CC mail address.

Regards,

Nivedita