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04-16-2019 09:53 AM
Hi,
We have "Next action Date and Time" field on Incident form. When a user adds date and time in this field and updates the Incident, the value should automatically get captured in Work Notes. How we can achieve this?
Regards,
Shoheb Shaikh
Solved! Go to Solution.

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04-17-2019 03:48 AM
I just tried to simulate. See below screenshot. The bottom activity is the automated one with the updated fields, the top activity with yellow border on the left is the date pasted into the work notes. Is that last one, the top one, what you are trying to achieve?
In case yes: a simple Business Rule would already do. Which just does a:
current.work_notes = current.u_datefield;
Kind regards,
Mark
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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04-17-2019 03:26 AM
We are tying to achieve that date and time should be updated as work notes in the activity log.

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04-17-2019 03:48 AM
I just tried to simulate. See below screenshot. The bottom activity is the automated one with the updated fields, the top activity with yellow border on the left is the date pasted into the work notes. Is that last one, the top one, what you are trying to achieve?
In case yes: a simple Business Rule would already do. Which just does a:
current.work_notes = current.u_datefield;
Kind regards,
Mark
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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04-17-2019 03:54 AM
Excellent !!
Thanks Mark, this is what I was looking for.

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09-03-2019 04:08 AM
Hello,
Could you please explain which business rule did you create? I created a simple business rule but it doesn't work for me. Thanks for your help.
Kind regards,
Ulvis