Adding extra parameter (field) in create incident topic block

[Suresh Kumar8]

Hello Developers,

I have a requirement in adding and mapping a new parameter (IMPACT) into Create Incident topic block. I followed the below steps:

1. Duplicated the Create Incident topic block.

2. Added new parameter called impact.

3. Mapped as below in the script provided in topic block:

var incDetails - new sn_itsm_va.VACreateINCUtil().createIncident(caller, short_desc, urgency, desc, cmdb_ci, impact);

4. Added my newly created topic block to Create Incident topic.

Mapping is not working.

I have attached screenshots for the same. Request your valuable inputs on this please.

[Medi C]

Hello @Suresh Kumar8,

Issue is that createIncident function is not taking parameter "impact". After collecting user inputs. Please try below script:

    var incident = new GlideRecord('incident');
    incident.initialize();
    incident.caller_id = vaInputs.caller;
    incident.sys_created_by = vaInputs.user;
    incident.short_description = vaInputs.short_description;
    incident.assignment_group = vaInputs.assigment_group;
    incident.cmdb_ci = vaInputs.cmdb_ci;
    incident.urgency = vaInputs.urgency;
    incident.impact = vaInputs.impact;
    incident.contact_type = 'virtual_agent';
    incident.comments = vaInputs.comments;
    incident.incident_state = vaInputs.state;  
    //Save this incident as a variable to use to display it
    vaVars.incident = incident.insert();
    //Link this incident to the Interaction
    vaSystem.attachRecordToConversation('incident',vaVars.incident);

You would have incident virtual agent variable holding the sys_id of the created incident to use/display it.

[Suresh Kumar8]

Hello @Medi C , Do you want me to add this in the script include?

[Medi C]

@Suresh Kumar8 

You can use the script on the VA topic instead of 
new sn_itsm_va.VACreateINCUtil().createIncident(caller, short_desc, urgency, desc, cmdb_ci, impact);

[Ankur Bawiskar]

@Suresh Kumar8 

did you also update that function to accept the impact and add the line to set the impact?

share that

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